Refund policy

At Hobby Corner Egypt, we want you to be fully satisfied with your purchase. If for any reason you're not happy with your order, we offer a straightforward return and refund policy to make the process as easy as possible.

1. Returns Eligibility:

  • You can return items within 14 days of receiving your order.
  • To be eligible for a return, the item must be unused and in the same condition as when you received it.
  • The item must be in its original packaging with all accessories, tags, or parts included.

2. Non-Returnable Items: Certain items are non-returnable, including but not limited to:

  • Opened or used products (e.g., opened model kits)
  • Gift cards

3. Return Process:

  • To initiate a return, please contact our customer service team at [info@hobbycorneregypt.com or +201001109541] with your order details and reason for return.
  • Our team will guide you through the return process and provide a return authorization if applicable.
  • You will be responsible for the return shipping costs unless the item is defective or incorrect.
  • Please pack the items securely to avoid any damage during the return shipment.

4. Refunds:

  • Once we receive and inspect the returned items, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
  • Refunds for returned items are for the purchase price only and do not include the original shipping costs unless the return is due to a defect or error on our part.

5. Exchanges:

  • If you would like to exchange an item for a different size, color, or product, please contact our customer service team. If the item is eligible for exchange, we will guide you through the process.
  • Exchanges are subject to availability and may involve additional charges for the new item.

6. Defective or Incorrect Items:

  • If you receive a defective or incorrect item, please contact us immediately. We will arrange for a return and provide a full refund or send you a replacement at no extra charge.
  • If an item is found to be defective after use, please refer to the manufacturer’s warranty for further assistance.

7. Order Cancellations:

  • If you wish to cancel your order, please contact us as soon as possible. Orders can only be canceled if they haven’t been shipped yet. Once the order has been dispatched, you will need to follow the standard return process.

8. Customer Support: If you have any questions or need assistance with a return or refund, please feel free to contact our customer support team at info@hobbycorneregypt.com or +201001109541].

We strive to provide the best possible service and to ensure that your experience with Hobby Corner Egypt is as smooth as possible.

Thank you for shopping with us!